Veterans eligible for community care (CCN & TriWest) generally have the option of choosing to receive care from a VA medical facility or community care provider like CrossRoads. For Veterans who choose to receive VA community care from CrossRoads, a VA staff member will discuss with them their preferences for getting care from a community provider, but the Veteran must have a Mental Health assessment consult at their local VA first. Before scheduling an appointment, it is important for the Veteran to confirm with a VA staff member that they are eligible and authorized for community care. Once
authorized to receive community care, they have several options for scheduling an appointment with a community provider like CrossRoads, depending on the type of care they need. After the Veteran has had the Mental Health assessment consult from the VA and has been approved by their local VA Health System a referral for service will be sent to the community care provider CrossRoads.
VA will send the Veteran and the selected community provider a referral. VA will also send the Veteran’s medical documentation to the community provider to ensure proper care coordination between their VA care team and the community provider (CrossRoads).
– VA health benefits hotline: 877-222-8387
– My HealtheVet help desk: 877-327-0022
– Online Local VA Facility link: va.gov/find-locations/
30 to 45 days of Residential (RTC) with 45 to 60 days Intensive Outpatient (IOP) and Transitional housing for active clients involved in treatment such as:
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